SYKES provides global customer support solutions for many of the world are leading brand names. We are best known as technical product support experts. In fact, Investor’s Business Daily calls us “the Rolls Royce of the technical support business.”
Through our network of customer support centers and fulfillment facilities, we are the bricks behind the clicks for many of the world’s leading dot.com success stories and the partner of choice for long established organizations as they enable their products and services.
As new technologies continue to emerge, SYKES continues to grow — providing our clients with real solutions to help them adapt to the rapidly changing environment of the technology industry.
SYKES was founded in 1977, in North Carolina by John Sykes; stock began trading on NASDAQ on April 30, 1996. Today, we are headquartered in Tampa, Florida. World-wide, we support 18 languages with over 24,000 employees at 70 locations in 17 countries, includes 4 customer support centers, 5 eCommerce / fulfillment centers and 4 localization offices. In Shanghai, we have been operating since April 2000, and continue to expand.
Our Mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands
Our Vision:
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.
Our Service
At SYKES, our business is to provide our customers with cost-effective information technology solutions through 4 integrated service lines:

L2 Technical Support Engineer (Location, Shanghai, China) Post Date: 24 Sep 2009

Specific Language requirements Mandarin & English Agents will all have fluent verbal and written communication skills and have substantial language and culture exposure to the supported language and country/region Certifications requirements Degree holder with Major in Software Development related courses Technical Skills Essential Skills: Knowledge of Microsoft Office Knowledge of Windows Servers SQL skills Good understanding of network principles Analytical skills Preferred skills: Capable of working under pressure in a customer contact environment Essential Skills: Customer service orientation Interpersonal skills Problem solving skills Quality focused Result oriented Qualifications : Degree Yr Exp : 2 Job Location : (Overseas) Monthly Salary Range : Not Specified / Negotiable Job Type : Full Time, Permanent