To answer the challenges of the future, we are inviting high caliber professionals who are eager to demonstrate their expertise and passion for excellence to the world.
Desktop Administrator
(Jakarta Raya)
Responsibilities:
* Provides desktop support to end-users running Window XP workstations and laptops
* Track/report support issues through a ticketing system
* Responsible for setup, configuration and delivery of workstations
* Setup new user accounts in Active Directory
* Configure and maintain workstation and laptop builds
* Provides desktop application support and resolution
* Support Blackberry and miscellaneous electronic devices
* Assist end user with the set up of audio, video and web conferencing
* Support and assist users with IP phone system
* Provide support for digital imaging, fax and printing
* Provide remote assistance for users across the globe
* Maintain hardware and software inventory
* Provide support for specialty financial applications
Requirements:
* Bachelor's Degree (S-1) in Computer Science/Information Technology or other relevant field
* 2 (two) years of experience with Windows 2003 and XP operating systems
* Working knowledge of TCP/IP, DNS, DHCP and Window 2000/2003 Active Directory
* Experience with desktop imaging software, Ghost
* Excellent knowledge of Office 2003/2007 suite
* Ability to set priorities and be flexible in a fast-paced environment
* Experience supporting VPN clients
* Experience with remote desktop applications (RDP, VNC)
* Knowledge of Linux/UNIX, relational database and network design
* Knowledge of various Operating Systems and Desktop Management services
* Knowledge of various desktop management concept and desktop life cycle
* Excellent written and presentation skills, evident customer service bias, strong attention to detail and work well with other team members while in a fast-paced environment
* Fluent in English, both oral and written